Changes are possible within 24 hours of placing your order. Contact us as soon as possible, and we’ll do our best to assist.

It’s normal for plants to experience minor stress during shipping. Give them a few days to acclimate, and ensure they have the right light, water, and temperature conditions. If the plant doesn’t improve, reach out to us with photos right away, and we’ll assist you.

Yes! Each plant includes detailed care tips to help it thrive in its new home. You can also visit our "Green Room" for additional plant care resources or reach out with any questions you might have.

To place an order on The Velvet Jungle: A Luxurious Plant Shop, simply browse our collection of lush plants, select the ones you love, and proceed to checkout. You can easily make secure payments using credit cards, Google Pay, Apple Pay, Afterpay, and more. Once your order is confirmed, we'll carefully prepare your plants for delivery to your doorstep.

At The Velvet Jungle: A Luxurious Plant Shop, we do not accept returns for plants and body butter. If you encounter any issues with your purchase, please reach out to us directly, and we will assist you promptly to resolve any concerns.

We honor claims if the proper shipping measures are taken (e.g., using cold/heat packs, insulation, and expedited shipping during extreme weather). If there’s an issue, contact us within 24 hours of delivery with photos and details. See our "House Rules" for more information.

We monitor weather conditions at both our facility and your destination. During extreme weather, we may delay shipping to protect your plants. To further ensure safe arrival, we recommend adding cold/heat packs, insulation, and selecting overnight or 2nd-day air shipping.

Yes, you can request a specific shipping date at checkout or by contacting us. We’ll do our best to accommodate your request.